Responsible Gaming
at x365
x365 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives you the tools and information you need to stay in control at all times.
Playing Responsibly Is Always the Priority
At x365, we take our duty of care to Bangladeshi players seriously. Gambling is a legal form of adult entertainment, and when approached responsibly, it can be an exciting and rewarding hobby. However, x365 recognises that for a small number of players, gambling can become problematic — and we are firmly committed to providing every resource necessary to help those players get back in control.
Our responsible gaming programme is built on four core pillars: Prevention, Detection, Intervention, and Support. From mandatory age verification at registration to proactive monitoring of unusual betting patterns, x365 works continuously behind the scenes to protect our players' wellbeing.
All responsible gaming tools described on this page are available free of charge to every registered x365 player, effective immediately upon request. Our support team is available 24 hours a day, 7 days a week at Bangladesh Standard Time (BST, UTC+6) to assist with any responsible gaming request.
Tools to Keep You in Control
x365 provides a comprehensive suite of responsible gaming controls that you can activate at any time — no waiting periods, no fees, and no questions asked.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your x365 account. Once your chosen limit is reached, x365 will automatically prevent further deposits until the limit period resets. Limit reductions take effect immediately; increases require a 24-hour cooling period to prevent impulsive decisions during play.
Loss Limits
Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net losses within that period reach your chosen threshold, x365 will restrict further betting activity until the period resets. This tool is especially effective for players who want to guard against chasing losses during a losing streak.
Session Time Limits
Set a maximum duration for any single gaming session on x365. When your session approaches the limit you have chosen, x365 will display a prominent on-screen reminder. When the limit is reached, your session will automatically end and you will be logged out. This tool helps prevent extended play driven by fatigue or time-blindness.
Reality Check Reminders
Enable periodic pop-up notifications during your play sessions that display how long you have been playing and a summary of your net win or loss position for the current session. These reality checks are designed to prompt mindful decision-making and encourage you to take a break, review your position, or end the session altogether.
Cool-Off Period
Request a short-term break from x365 of between 24 hours and 6 weeks. During a cool-off period your account remains open but all betting and deposit functionality is suspended. At the end of the cool-off period, your account is automatically reactivated. You may request an extension at any time, but the cool-off cannot be ended early — providing a firm pause with no temptation to override it.
Self-Exclusion
Self-exclusion is a formal, longer-term measure available to any x365 player who believes they need a sustained break from gambling. You may self-exclude for a minimum period of 6 months up to a permanent lifetime ban. During self-exclusion, your account is fully locked, all marketing communications are stopped, and you will not be permitted to re-register. To request self-exclusion, contact [email protected] immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Awareness is the first step toward getting help. x365 encourages all players to regularly reflect on their gambling habits and to use our tools proactively — before a problem develops, not only after.
If you identify with any of the warning signs listed here, please reach out to our support team or activate one of the responsible gaming tools available in your account settings. Seeking help is a sign of strength, not weakness — and x365 is here to support you every step of the way.
Chasing losses — Continuing to gamble or increasing bet sizes specifically to recover money you have already lost, rather than for entertainment.
Borrowing money to gamble — Taking loans, using credit, or asking friends and family for money in order to fund gambling activity.
Neglecting responsibilities — Missing work, academic, or family obligations because of gambling sessions or preoccupation with gambling outcomes.
Failed attempts to stop — Repeatedly trying to cut back or stop gambling but finding yourself unable to stick to your own boundaries.
Gambling to escape problems — Using betting or casino play as a way to cope with anxiety, depression, stress, loneliness, or personal difficulties.
Hiding gambling activity — Feeling the need to conceal or lie about the amount of time or money you spend gambling from family, friends, or colleagues.
Spending beyond your means — Consistently depositing or betting more than you can comfortably afford, or gambling with money set aside for essential expenses such as rent, bills, or food.
Irritability when not gambling — Experiencing restlessness, frustration, or mood changes when you are not gambling or when you attempt to reduce your gambling activity.
Ask Yourself These Questions
Honest answers to the following questions can help you gauge whether your relationship with gambling remains healthy. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team and consider activating a responsible gaming tool on your x365 account.
Have you ever spent more time or money gambling on x365 than you originally planned to when you started the session?
Have you ever returned to gambling the day after a loss with the intention of winning back what you lost?
Have you gambled with money that was intended for essential household or personal expenses, such as rent, food, or utilities?
Has a friend, family member, or colleague ever expressed concern about the amount of time or money you spend on gambling?
Have you ever felt restless, irritable, or anxious when trying to reduce or stop your gambling activity?
Have you ever tried to conceal your gambling activity — including how much time or money you spend — from people you know?
Do you find yourself thinking about gambling frequently during your daily life, even when you are not actively playing?
Have you ever borrowed money or sold personal belongings in order to fund gambling, or to repay gambling-related debts?
How to Request Self-Exclusion on x365
Self-exclusion is one of the most powerful responsible gaming tools available on x365. The process is straightforward, completely free, and takes effect immediately upon request. Follow the steps below to initiate a self-exclusion on your account.
Contact x365 Support
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration of exclusion you are requesting (minimum 6 months, or permanent lifetime exclusion).
Identity Confirmation
Our support team will verify your identity against the details registered on your account to ensure the request is legitimate and originates from the account holder. This step protects your account from unauthorised exclusion requests.
Immediate Account Lock
Once confirmed, x365 will immediately suspend all account functionality — betting, deposits, withdrawals, and login access. Any pending bets will be settled and remaining balance returned via your registered payment method.
Marketing Communications Stopped
All promotional emails, SMS notifications, and bonus offers will be permanently stopped for the duration of your self-exclusion. x365 will not attempt to contact you with marketing materials during your exclusion period.
Re-Activation Process
After the exclusion period has fully elapsed, re-activation requires a written request to [email protected] followed by a mandatory 24-hour reflection period before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.
Protecting Minors & Under-21s
x365 enforces a strict minimum age of 21 years for all registered players in Bangladesh. Our age verification process screens all new registrations and may request documentary proof of age at any point during a player's time on the platform.
We strongly encourage parents and guardians to use third-party parental control software to prevent minors from accessing online gambling platforms. The following tools are widely used and effective:
Comprehensive parental control and web filtering software for desktop and mobile devices.
Cross-platform parental monitoring tool with web filtering and screen time management.
Most home routers support content filtering and website blocking at network level.
Browser-level extensions and SafeSearch settings provide an additional layer of content blocking.
You Are Never Alone — Help Is Always Available
Whether you need to activate a tool, discuss a concern, or simply talk to someone about your gambling habits, x365's responsible gaming support team is here for you around the clock.
24/7 Live Support
Our dedicated responsible gaming support agents are available every day of the year, including public holidays in Bangladesh such as Eid, Victory Day, and Independence Day. Contact us any time — day or night — and receive a response within minutes.
Confidential & Non-Judgmental
Every responsible gaming enquiry received by x365 is handled with complete confidentiality. Our support agents are trained to respond with empathy and without judgment. You will never be penalised, shamed, or discriminated against for seeking help. Your privacy is fully protected in accordance with our Privacy Policy.
Responsible Gaming Request Types
When you contact us for responsible gaming support, you can request any of the following — all processed immediately at no cost:
- Deposit limit (daily / weekly / monthly)
- Loss limit activation
- Session time limit setup
- Cool-off period (24 hours to 6 weeks)
- Self-exclusion (6 months to permanent)
- Account closure & balance return
- Marketing opt-out
Six Golden Rules for Responsible Gambling
Following these six principles will help ensure your x365 experience remains enjoyable, controlled, and well within your personal boundaries at all times.
Only Gamble What You Can Afford to Lose
Set a personal gambling budget from your disposable income only — money left over after all essential living costs are covered. Never use rent, food, bill, or savings money for gambling under any circumstances.
Set Time Limits Before You Start
Decide how long you intend to play before your session begins, and commit to stopping when that time is reached — regardless of whether you are winning or losing. Use x365's session time limit tool to enforce this automatically.
Never Chase Your Losses
Chasing losses is the single most common trigger for problem gambling. If you have reached your loss limit for the session, stop playing. Losses are a normal part of gambling — accept them calmly and return another day within your budget.
Gamble for Entertainment, Not Income
Treat gambling as a leisure activity — similar to watching a cricket match or going to the cinema — with a defined cost. Never treat it as a source of regular income or a way to solve financial problems. Outcomes are random and cannot be predicted.
Take Regular Breaks
Long continuous gaming sessions impair judgment and increase risk-taking behaviour. Take regular breaks — step away from the screen, have a meal, or engage in another activity. Returning refreshed helps you maintain perspective and discipline.
Talk to Someone You Trust
If you have concerns about your gambling, speak openly with a trusted friend, family member, or the x365 support team. Keeping concerns to yourself allows problems to grow. Early conversations lead to early solutions — and x365 is always ready to listen.
Play Smart. Stay in Control. Enjoy x365.
Your wellbeing is x365's top priority. Explore our full range of cricket betting, slots, table games, and live casino — all in a safe, fair, and responsible environment built for Bangladeshi players.