x365 Privacy Policy

x365 is an online betting and casino platform operated for the benefit of players in Bangladesh. We are committed to maintaining the highest standards of data privacy and information security. This Privacy Policy has been prepared to clearly communicate our data practices to all x365 users, including registered players, prospective players who visit our platform without registering, and any individual who contacts our support team.

This policy applies to all personal data collected by x365 through any channel, including but not limited to: the x365 website at x365.ws, the x365 mobile application (where applicable), communications submitted through our support channels, and any data provided during the account registration, verification, or payment processes.

x365 takes its data protection obligations seriously. We process personal data only where we have a valid lawful basis to do so, and we maintain appropriate technical and organisational safeguards to protect all data against unauthorised access, loss, alteration, or disclosure. Our support team is available 24 hours a day, 7 days a week at Bangladesh Standard Time (BST, UTC+6) to address any privacy-related enquiries at [email protected].

This Privacy Policy should be read alongside the x365 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall framework governing your use of the x365 platform.

x365 collects personal data from you through several distinct channels. The categories of data we may collect are described below:

2.1 Registration Data

When you create an x365 account, we collect the following information that you provide directly:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (to confirm you are 21 years of age or older).
• Valid mobile phone number for account verification and two-factor authentication.
• Preferred payment method details (bKash number, Nagad number, Rocket number, Upay number, or card details as applicable).
• Account credentials including your chosen username and encrypted password.

2.2 Identity Verification Data

In accordance with our responsible gaming and anti-fraud obligations, x365 may request the following verification documents from players at any point:

• Scanned copy or photograph of a government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of address document dated within the last three months (utility bill, bank statement, or similar).
• Proof of payment method ownership (screenshot of bKash or Nagad account showing the registered name and number).

2.3 Transaction Data

x365 automatically records all financial transactions carried out on your account, including deposit amounts, withdrawal requests, bonus credits, bet placements, bet settlements, and account balance adjustments. This data is retained for operational, audit, and fraud prevention purposes.

2.4 Betting and Gaming Activity Data

We collect data relating to your betting and gaming behaviour on the platform, including the games you play, bet amounts, outcomes, session durations, game preferences, and responsible gaming tool usage (deposit limits, session reminders, cooling-off periods, self-exclusion requests).

2.5 Technical and Device Data

When you access x365, our servers automatically collect certain technical data including:

• IP address and approximate geographic location derived from IP.
• Browser type and version, operating system, and device type.
• Pages visited, time spent on each page, referral URL, and click-stream data.
• Cookie identifiers and session tokens (see Section 6 for details on cookies).

2.6 Communications Data

If you contact x365 support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any resolution notes. These records are used to provide consistent support and to investigate complaints.

x365 uses the personal data collected about you for the following specific purposes:

• Account Creation and Management: To register your x365 account, verify your identity and age (21+ requirement), maintain your account balance, and deliver account-related communications such as transaction confirmations and security alerts.
• Payment Processing: To process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to reconcile your account transaction history.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct that violates the x365 Terms & Conditions or applicable law.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, to enforce responsible gaming tools that you have applied to your account (deposit limits, cooling-off, self-exclusion), and to contact you proactively where our systems identify unusual patterns of play that may indicate harm.
• Customer Support: To respond to your support enquiries, complaints, and dispute resolution requests in a timely and informed manner, using your account history and communication records as context.
• Platform Personalisation: To tailor your x365 experience by remembering your language and game preferences, displaying relevant promotions and game recommendations based on your activity, and optimising the platform interface for your device and connection type.
• Promotions and Bonuses: To determine your eligibility for bonuses and promotions, to administer promotional offers that you have opted into, and to notify you of offers that may be of interest to you (subject to your communication preferences).
• Legal and Regulatory Compliance: To meet any legal obligations x365 may be subject to, including the retention of transaction records, the provision of information to law enforcement or regulatory authorities where required by applicable law, and the fulfilment of any court orders or legal process.
• Platform Improvement: To analyse aggregate usage data, identify technical issues, measure the performance of games and betting markets, and develop new features and improvements to the x365 platform experience.

x365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by applicable law.

x365 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to fulfil our contractual obligations to you as a registered x365 player, including account management, payment processing, and the delivery of betting and gaming services.
• Legal Obligation: Processing that is required for x365 to comply with applicable legal and regulatory obligations, including anti-money laundering checks, age verification, and the retention of financial transaction records.
• Legitimate Interests: Processing that is necessary for x365's legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and the improvement of our products and services — provided that those interests are not overridden by your individual privacy rights.
• Consent: Where x365 processes your data on the basis of your consent (for example, for the delivery of personalised promotional communications beyond standard account notifications), you have the right to withdraw that consent at any time by contacting [email protected] or adjusting your communication preferences in your account settings. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.

x365 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

5.1 Payment Service Providers

To process your deposits and withdrawals, x365 shares the minimum necessary payment-related data with our payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these providers operates under their own privacy policy and data protection framework. x365 shares only the data that is technically required to execute and verify a transaction.

5.2 Identity Verification Partners

Where required for age verification (21+) or anti-fraud compliance, x365 may share identity document data with third-party KYC (Know Your Customer) and identity verification service providers. These partners are bound by strict confidentiality and data processing agreements with x365.

5.3 Game Technology Providers

x365's casino and betting products are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Certain technical session data (such as player session identifiers and game round outcomes) may be shared with these providers solely for the purpose of delivering and auditing the game service. These providers do not receive personally identifiable information beyond what is technically necessary.

5.4 Fraud Prevention and Security Services

x365 uses third-party fraud detection and risk management services to protect the integrity of the platform. These services may process technical data such as IP addresses, device fingerprints, and behavioural patterns to identify and flag suspicious activity.

5.5 Legal and Regulatory Authorities

x365 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent serious harm, protect the safety of players or the public, or investigate potential criminal activity.

x365 uses cookies and similar tracking technologies to operate the platform effectively, personalise your experience, and analyse platform performance. A cookie is a small text file stored on your device when you visit a website. The types of cookies x365 uses are as follows:

• Essential Cookies: Required for the core functioning of the x365 platform, including maintaining your login session, remembering your account preferences, and securing your session against cross-site request forgery. These cookies cannot be disabled without severely impairing your ability to use the platform.
• Functional Cookies: Used to remember your preferences such as game display settings, notification preferences, and responsible gaming tool configurations, so that these settings persist across sessions without requiring you to re-enter them each time.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players interact with the x365 platform, including which pages are most visited, average session duration, and common navigation paths. This data is used solely to improve the platform and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent activity, including the identification of unusual login patterns, multiple account detection, and bot activity screening.

You may manage or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies will affect the functionality of the x365 platform and may prevent you from accessing certain features, including your account dashboard and payment pages.

x365 does not use third-party advertising cookies or cross-site tracking pixels for the purpose of delivering targeted advertising on other websites.

x365 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: All personal data associated with an active x365 account is retained for the lifetime of the account and for a period of no less than five (5) years following account closure, in order to fulfil our legal, regulatory, and audit obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history and bet settlement records, are retained for a minimum of five (5) years from the date of the transaction in accordance with standard financial record-keeping requirements.
• Identity Verification Documents: Copies of identity documents submitted during the KYC verification process are retained for the duration of the account relationship and for up to five (5) years thereafter.
• Support Communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction, unless a longer retention period is required by an ongoing investigation or dispute.
• Technical and Log Data: Server log data and technical session records are typically retained for up to twelve (12) months, unless required for a longer period to support a fraud investigation or legal proceeding.

When personal data is no longer required and there is no legal basis for continued retention, x365 will securely delete or anonymise that data in accordance with our internal data disposal procedures.

x365 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and the x365 platform is encrypted using SSL/TLS protocols. You can verify the secure connection by checking for the padlock icon and "https" prefix in your browser address bar when accessing x365.ws.
• Encrypted Data Storage: Sensitive personal data, including identity documents and payment credentials, is stored in encrypted form using industry-standard encryption algorithms. Passwords are never stored in plain text — they are hashed using a strong one-way cryptographic function.
• Access Controls: Access to personal data within x365 is restricted on a strict need-to-know basis. Only personnel who require access to personal data to fulfil their specific role are granted access, and all access is logged and auditable.
• Two-Factor Authentication: x365 supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised access. Players are strongly encouraged to enable 2FA on their account.
• Regular Security Reviews: x365 conducts regular internal security reviews and works with specialist third-party security consultants to identify and address potential vulnerabilities in our platform infrastructure.
• Incident Response: In the event of a data security incident that is likely to result in a risk to your rights and freedoms, x365 will notify affected players without undue delay, providing details of the nature of the incident, the data affected, and the steps we are taking to address it.

While x365 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account credentials and for reporting any suspected unauthorised access to [email protected] immediately.

As an x365 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. x365 will respond to all valid data rights requests within a reasonable timeframe and will not charge a fee for processing standard requests.

• Right of Access: You have the right to request a copy of the personal data x365 holds about you, along with information about how that data is used and with whom it is shared.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by x365 be corrected or updated. You may also update certain account information directly through your account dashboard.
• Right to Erasure: In certain circumstances, you have the right to request that x365 delete the personal data we hold about you. Please note that this right is not absolute — x365 may be required to retain certain data for legal, regulatory, or fraud prevention purposes even where a deletion request is made.
• Right to Restriction: You have the right to request that x365 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to Data Portability: Where x365 processes your personal data on the basis of your consent or a contractual obligation, and that processing is carried out by automated means, you have the right to request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to x365 processing your personal data on the basis of legitimate interests. Where such an objection is made, x365 will cease processing unless we can demonstrate compelling legitimate grounds that override your individual privacy interests.
• Right to Withdraw Consent: Where x365 processes your data based on your consent (for example, for personalised promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

x365 is strictly an adults-only platform. The minimum age to register and use x365 is 21 years. x365 does not knowingly collect, process, or store personal data belonging to any individual under the age of 21.

During the account registration process, x365 requires players to confirm that they are 21 years of age or older. x365 may request documentary proof of age at any time, and accounts where age verification cannot be completed will be suspended pending the provision of satisfactory documentation.

If x365 becomes aware that personal data has been collected from an individual under the age of 21 without parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on x365, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.

For guidance on how to protect minors from accessing online gambling platforms, please refer to our Responsible Gaming page, which includes information on parental controls and age-restriction tools.

The x365 platform does not include outbound links to third-party websites for commercial or advertising purposes. However, where technical or operational necessity requires the integration of third-party services (such as game providers, payment gateways, or identity verification partners), players may interact with interfaces or redirects operated by those third parties.

x365 is not responsible for the privacy practices of any third-party service provider or website. When you interact with a third-party payment interface (for example, the bKash or Nagad payment gateway), your data is processed under that provider's own privacy policy. x365 strongly encourages you to review the privacy policies of any third-party service you interact with in connection with your x365 account.

If you identify any third-party link or integration on the x365 platform that you believe may pose a privacy risk, please report it to [email protected] so that we can investigate.

x365 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share personal data — x365 will notify registered players via the email address associated with their account and will display a prominent notice on the x365 platform for a reasonable period following the update.

The effective date at the top of this Privacy Policy reflects the date of the most recent revision. It is your responsibility to review this policy periodically. Your continued use of the x365 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms.

If you have concerns about any changes to this Privacy Policy, or if you do not agree with the revised terms , please contact x365 support at [email protected] before the changes take effect. Where the changes require your consent, x365 will seek that consent through an appropriate mechanism before the new processing activity commences.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way x365 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled with strict confidentiality and are escalated to the appropriate team member responsible for data protection matters.

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"

x365 aims to respond to all privacy-related correspondence within 48 hours of receipt. For formal data rights requests (access, rectification, erasure, portability), we will provide a substantive response within 30 days. Where a request is particularly complex or where a high volume of requests has been received, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

x365 is committed to resolving all privacy concerns directly and promptly. If you feel that your concern has not been adequately addressed after contacting us, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.